Terms of service

Terms of Service

Welcome to Pexloria.

These Terms of Service explain the conditions that apply when you access our website, browse our products, or make a purchase through https://pexloria.com/.

Pexloria is owned and operated by HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED .

By using our website or placing an order, you agree to these Terms of Service, subject to applicable consumer rights that cannot legally be excluded or limited.

Please read these terms carefully before using our website.

1. General Conditions

Pexloria operates an online retail store offering practical household cleaning tools and cleaning accessories.

Our products include bathroom and floor cleaning tools, kitchen brushes, scrubbers, cleaning cloths, and related household cleaning essentials.

When using our website, you agree to:

Provide accurate and complete information when placing orders.
Use our website for lawful purposes.
Avoid fraudulent or unauthorized transactions.
Refrain from interfering with website security or functionality.
Respect applicable intellectual property rights.

We may take reasonable measures to prevent fraudulent activity, unauthorized access, or misuse of our website.

2. Product Information

We aim to provide clear and accurate information about the products available on our website.

Product pages may include:

Product names and descriptions.
Product photographs.
Available colors and variants.
Materials and construction details.
Dimensions and specifications, where available.
Included accessories or components.
Care and usage instructions.
Prices and availability.

Customers should carefully review the information displayed on each product page before purchasing.

Product appearance and colors may vary slightly due to lighting conditions, screen settings, or normal manufacturing variations.

We do not intend to misrepresent product characteristics or supply materially different products without appropriate customer agreement.

If you require clarification about a specific product, please contact our customer support team before ordering.

3. Product Use and Care

Pexloria offers cleaning tools intended for different household cleaning tasks.

Customers should review and follow the relevant product instructions and precautions.

Different products may have different materials, surface compatibility, cleaning methods, and care requirements.

For example:

Abrasive brushes or metal scrubbers may not be suitable for delicate or non-stick surfaces.
Certain brushes may be intended for specific household surfaces or cleaning applications.
Reusable cleaning cloths and mop heads may require appropriate washing and drying after use.
Cleaning sets containing multiple components should be assembled and used according to the accompanying instructions.

If a product includes a cleaning agent, customers should follow its specific instructions, warnings, and storage requirements.

Do not use a cleaning tool on a surface unless its suitability has been confirmed.

Nothing in this section excludes our responsibilities for defective or incorrectly described products.

4. Pricing and Availability

Product prices are displayed on the relevant product pages.

Prices may vary depending on the selected product or variant.

Any applicable shipping charges and other additional costs will be presented during checkout before payment is completed.

We aim to maintain accurate pricing and availability information.

We may update product prices or availability from time to time. Such changes will not automatically alter the price of an already confirmed order.

If a genuine pricing or listing error affects an order, we will contact the customer and explain the available options.

Where an ordered product becomes unavailable, we will contact the customer to arrange an appropriate resolution, including a refund where applicable.

5. Orders and Order Confirmation

Customers are responsible for providing accurate billing, shipping, and contact information during checkout.

After placing an order, you may receive an order confirmation email containing purchase details.

Orders may be subject to payment verification, product availability, and reasonable fraud prevention checks.

We may contact you if additional information is needed to process your order.

If we cannot fulfill an order, we will provide an appropriate resolution, including a refund of any payment collected for products that cannot be supplied.

6. Payment Methods

Pexloria accepts the payment methods displayed during checkout.

Available payment methods may vary depending on the customer's location and the payment services supported by our website.

Payments are processed through the relevant payment service providers.

Customers must use valid payment information and must be authorized to use the selected payment method.

We do not ask customers to send complete payment card information through ordinary email messages.

For payment-related questions, please contact our customer support team.

7. Shipping and Delivery

Orders are processed and delivered according to the conditions stated in our Shipping Policy.

Shipping arrangements may depend on:

Product availability.
Order processing requirements.
Delivery destination.
Shipping carrier operations.
Customs or import procedures, where applicable.
Other transportation conditions.

Estimated delivery times are provided for guidance and do not guarantee arrival on a specific date.

The applicable shipping charges will be displayed during checkout.

Customers should provide accurate and complete shipping information to help prevent delivery problems.

For complete shipping information, please review our Shipping Policy.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will review whether the requested change or cancellation can be completed before the order is processed or dispatched.

Once an order has been shipped, changes or cancellations may no longer be possible.

If your order has already been dispatched, you may request an eligible return after delivery under our Return & Refund Policy.

This section does not limit mandatory cancellation or refund rights provided by applicable law.

9. Returns, Refunds, and Replacements

Pexloria accepts eligible return requests within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

For change-of-mind returns, products generally must be unused and in their original condition.

Products that have been used for cleaning may be subject to additional condition requirements for voluntary change-of-mind returns.

If an item arrives damaged, defective, or incorrect, please contact our customer support team with your order number and relevant details.

Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after approval.

For detailed return eligibility, procedures, shipping costs, and refund information, please review our Return & Refund Policy.

Nothing in our return procedures restricts mandatory consumer rights.

10. Customer Accounts

If customer account features are available, you may choose to create an account to access certain services.

You are responsible for keeping your login information confidential and providing accurate account information.

If you suspect unauthorized account activity, please contact us promptly.

Personal information collected through our website is handled according to our Privacy Policy.

11. Intellectual Property

Website materials, including text, photographs, graphics, brand elements, product descriptions, and page designs, may be protected by intellectual property rights.

Such rights may belong to Pexloria, its operating company, suppliers, licensors, or other relevant rights holders.

You may browse our website and use its content for ordinary personal shopping purposes.

Unauthorized reproduction, distribution, commercial exploitation, or modification of protected content may infringe the rights of the relevant owner.

Third-party trademarks and other protected materials remain the property of their respective owners.

12. Third-Party Services

Our website may use third-party services for payment processing, shipping, technical operations, or other business functions.

Third-party services may be subject to their own terms and privacy policies.

We encourage customers to review those terms where relevant.

We are not responsible for independently operated third-party services except where responsibility applies under applicable law.

13. Website Accuracy and Availability

We aim to maintain accurate website information and reliable access to our online store.

Occasional maintenance, technical issues, or service interruptions may affect website operation.

We may correct errors, update product information, or improve website functions when reasonably necessary.

If a correction materially affects a customer order, we will provide an appropriate resolution consistent with applicable consumer rights.

14. Prohibited Activities

You must not use our website in ways that violate applicable laws or compromise the security of our services.

Prohibited activities include:

Submitting fraudulent orders or payment information.
Attempting unauthorized access to website systems.
Introducing malicious software or harmful code.
Disrupting website functionality.
Misusing another person's personal information.
Infringing intellectual property rights.
Engaging in unlawful activities through our website.

We may take reasonable steps to prevent or address such activities.

15. Limitation of Liability

To the extent permitted by applicable law, Pexloria is not responsible for losses arising solely from circumstances beyond our reasonable control, including certain external service disruptions.

Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, defective products, breach of mandatory legal obligations, or any other liability that cannot legally be excluded or limited.

Customers retain all rights and remedies available under applicable consumer protection laws.

16. Privacy

We respect customer privacy and aim to handle personal information responsibly.

Information collected through our website may be used for order processing, fulfillment, customer support, payment services, and other purposes described in our Privacy Policy.

Please review our Privacy Policy for additional information.

17. Changes to These Terms

We may update these Terms of Service to reflect changes to our business, website operations, or applicable requirements.

Updated terms will be published on this page.

Changes will not retroactively remove rights already acquired by customers under applicable law.

18. Contact Us

If you have questions about these Terms of Service, an order, or our store policies, please contact us.

Email: [email protected]

Phone: +852 6472 8359

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

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