Return & Refund Policy

At Pexloria, we want customers to have a clear understanding of our return and refund procedures.

If you are not satisfied with your purchase or experience an issue with your order, please review the following policy and contact our customer support team for assistance.

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date.

To qualify for a change-of-mind return, products must generally:

• Be unused and in their original condition.
• Include all original parts, accessories, and components.
• Include original packaging where reasonably possible.
• Be accompanied by proof of purchase or an order number.

For hygiene and product condition reasons, cleaning brushes, mop heads, cleaning cloths, and similar items that have been used may not qualify for a change-of-mind return.

This restriction does not apply where a customer has a mandatory legal right to a remedy for a defective, damaged, or incorrectly supplied product.

2. How to Request a Return

To request a return, please contact:

Email: [email protected]

Please provide the following information:

• Your order number.
• The product you wish to return.
• The reason for your return request.
• Photographs if the product is damaged, defective, or incorrect.

Our customer support team will review your request and, where applicable, provide the appropriate return instructions.

Please do not send products back before receiving return instructions.

The applicable return address will be provided after your request has been reviewed. Our published business address should not be assumed to be the return destination.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible.

Examples may include:

• A cleaning tool arriving broken or damaged.
• A mop or brush with a defective component.
• Missing parts from a cleaning set.
• Receiving a different product or variant from the one ordered.

Please include your order number and a description of the issue. Photographs may help us assess the situation.

After reviewing the information, we will arrange an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable consumer rights.

For confirmed damaged, defective, or incorrectly supplied items, Pexloria will cover reasonable return shipping costs when a return is required.

4. Change-of-Mind Returns

If you change your mind about an eligible unused product, you may request a return within 30 days of delivery.

Customers are generally responsible for return shipping costs associated with change-of-mind returns, unless otherwise agreed or required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable consumer protection rules.

We recommend using a trackable shipping service when returning products.

5. Cleaning Products and Product Condition

Due to the nature of household cleaning products, the condition of returned items is important.

For change-of-mind returns, cleaning brushes, cleaning cloths, mop heads, and other reusable cleaning accessories should remain unused and in a condition suitable for return inspection.

Products with significant wear, contamination, missing accessories, or damage resulting from improper use may not qualify for a change-of-mind refund.

If a cleaning set contains multiple components, please include all supplied parts when returning the complete set.

Where a product includes cleaning agents or other liquid components, additional transport or handling requirements may apply. Please contact customer support for appropriate instructions.

Nothing in this section limits statutory rights relating to defective or nonconforming products.

6. Return Inspection

Once a returned product has been received, we will inspect it to determine whether the return meets the applicable conditions.

We may contact you if additional information is required to complete the review.

If the return is approved, we will proceed with the applicable refund.

If a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss any available options.

7. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

We generally process approved refunds within 5–10 business days after approval.

The time required for refunded funds to appear in your account may vary depending on your payment provider or financial institution.

If you have questions about an approved refund, please contact us at [email protected] .

8. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, please contact our customer support team to discuss the available resolution options.

Replacements are subject to product availability.

If a suitable replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

9. Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible.

We will review whether the order can be canceled before processing or dispatch.

Once an order has been shipped, cancellation may no longer be possible.

In that situation, you may request an eligible return after delivery in accordance with this policy.

Nothing in this section limits mandatory cancellation or refund rights provided by applicable law.

10. Customer Support

For questions about returns, refunds, defective products, or replacement requests, please contact:

Email: [email protected]

Phone: +852 6472 8359

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Pexloria is owned and operated by HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED .

We operate an online retail store at https://pexloria.com/ , offering practical household cleaning products, including bathroom and floor cleaning tools, kitchen brushes, scrubbers, and cleaning cloths.

• Brand Name: Pexloria
• Legal Company Name: HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED
• Owner / Representative: Wang Zhongyan
• Official Website: https://pexloria.com/
• Business Address: ROOM 1009 10/F FRONT BLOCK, MING SANG INDUSTRIAL BUILDING, 19 HING YIP STREET, KWUN TONG, KL
• Customer Support Phone: +852 6472 8359
• Customer Support Email: [email protected]