Legal Notice

Welcome to the official Pexloria website: https://pexloria.com/.

This website is owned and operated by HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED.

This Legal Notice provides information about our business, website operations, product information, intellectual property, customer rights, and other relevant legal matters.

Please read this notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Website Ownership and Operation

Pexloria is an online retail store offering practical household cleaning products and related accessories.

Our selection includes bathroom and floor cleaning tools, kitchen cleaning brushes, scrubbers, cleaning cloths, mop accessories, and other everyday cleaning essentials.

Our website allows customers to browse product information, review available options, and place orders online.

The company and contact information associated with this website is provided in the Business Information section below.

2. Product Information and Accuracy

We aim to provide clear, accurate, and useful information about the products available on our website.

Product listings may include:

• Product names and descriptions.
• Product photographs and available variants.
• Materials and construction details, where available.
• Dimensions and product specifications.
• Included components and accessories.
• Usage and care instructions.
• Product prices and availability.

Customers should review the information provided on individual product pages before making a purchase.

Product colors and appearance may vary slightly due to lighting conditions, display settings, and normal manufacturing variations.

We do not intend to misrepresent product characteristics or supply materially different items without appropriate customer agreement.

If we identify an important error in a product listing, we may correct the information and, where the error affects an existing order, contact the customer to arrange an appropriate resolution.

3. Product Use and Safety

Pexloria offers different types of cleaning tools designed for a variety of household cleaning tasks.

Not all cleaning tools are suitable for every surface or cleaning application.

Customers should follow the product instructions and any relevant precautions provided with the purchased item.

In particular:

• Metal scrubbers and abrasive brushes may damage delicate, coated, polished, or non-stick surfaces.
• Brushes and cleaning accessories should be used only on surfaces suitable for their materials and design.
• Mop components, handles, and other assembled cleaning tools should be used according to their instructions.
• Reusable cleaning cloths and mop heads should be cleaned and maintained in accordance with applicable care guidance.
• Any cleaning agents included with a product should be handled according to their specific labels, instructions, and safety precautions.

Customers should not assume that a product is suitable for all surfaces, completely scratch-free, or capable of disinfecting or eliminating microorganisms unless the relevant claim is expressly supported by the product information.

Nothing in this section limits any applicable legal rights relating to defective or unsafe products.

4. Product Prices and Orders

Product prices and available purchasing options are displayed on the relevant product pages.

Applicable shipping charges and other costs will be presented during checkout before payment is completed.

We make reasonable efforts to maintain accurate prices, product availability, and order information.

If an order is affected by a genuine pricing error, product availability problem, or payment issue, we will contact the customer and discuss an appropriate resolution.

We aim to fulfill confirmed orders according to the products, quantities, and selected variants purchased.

For further information about orders and payment conditions, please review our Terms of Service.

5. Shipping, Returns, and Refunds

Shipping charges, order processing, and estimated delivery periods are described in our Shipping Policy.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after approval and returned to the original payment method.

Customers who receive damaged, defective, incomplete, or incorrectly supplied items should contact our customer support team for assistance.

For further information, please review our Shipping Policy and Return & Refund Policy.

Nothing in these policies removes or restricts mandatory consumer rights.

6. Intellectual Property

Content displayed on this website, including text, photographs, graphics, designs, brand elements, and other materials, may be protected by copyright, trademark, or other intellectual property rights.

These rights may belong to Pexloria, its operating company, suppliers, licensors, or other relevant rights holders.

Visitors may access website materials for ordinary personal browsing and shopping purposes.

Unauthorized reproduction, distribution, modification, or commercial use of protected content may infringe the rights of the relevant owner.

Third-party trademarks, product designs, images, and other protected materials remain the property of their respective rights holders.

The appearance of third-party materials does not necessarily indicate a sponsorship, endorsement, or commercial affiliation.

If you believe that content on our website infringes your intellectual property rights, please contact us at [email protected] with information that allows us to review the concern.

7. Website Availability and Content Updates

We aim to maintain an accessible and functional website with current product and store information.

However, occasional interruptions may occur because of technical maintenance, service provider issues, or circumstances outside our reasonable control.

We may update product information, correct errors, or improve website features when necessary.

Where a change materially affects an existing order, we will provide an appropriate resolution consistent with applicable consumer rights.

8. Third-Party Services and External Links

Our website may use third-party services to support payment processing, order fulfillment, shipping, website functionality, and other business operations.

Certain pages may contain links to independently operated websites or external resources.

Third-party services may be governed by their own terms, privacy policies, and operating procedures.

We encourage customers to review the relevant information when using external services.

Responsibility for third-party activities will be determined according to applicable law and relevant contractual obligations.

9. Privacy and Personal Information

Pexloria respects customer privacy and aims to handle personal information responsibly.

Personal information may be used for order processing, payment-related activities, delivery arrangements, customer support, and other purposes described in our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, processed, shared, retained, and protected.

For privacy-related questions, please contact [email protected].

10. Consumer Rights and Legal Responsibilities

Nothing in this Legal Notice is intended to exclude or limit consumer rights that cannot lawfully be restricted.

Customers may have legal rights relating to product conformity, order fulfillment, delivery, cancellations, returns, refunds, and remedies for defective or incorrectly supplied goods.

Any limitation stated in our website policies applies only to the extent permitted by applicable law.

We aim to address legitimate customer concerns fairly and in accordance with our published policies and legal obligations.

11. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in our website, business activities, or relevant legal requirements.

Revised information will be published on this page.

Any changes will be applied consistently with applicable legal requirements and existing customer rights.

12. Contact Information

For questions about this Legal Notice, our products, website content, or an existing order, please contact us.

Email: [email protected]

Phone: +852 6472 8359

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Pexloria is owned and operated by HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED.

We operate an online retail store at https://pexloria.com/, offering practical household cleaning products, including bathroom and floor cleaning tools, kitchen brushes, scrubbers, and cleaning cloths.

• BRAND: Pexloria
• LEGAL COMPANY NAME: HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED
• OWNER / REPRESENTATIVE: Wang Zhongyan
• CUSTOMER SUPPORT EMAIL: [email protected]
• SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
• WEBSITE: https://pexloria.com/
• BUSINESS ADDRESS: ROOM 1009 10/F FRONT BLOCK MING SANG INDUSTRIAL BUILDING 19 HING YIP STREET KWUN TONG KL
• Customer Support Phone: +852 6472 8359