Shipping policy

Shipping Policy

Thank you for shopping at Pexloria.

We aim to provide clear and straightforward shipping information so customers understand how their orders are processed, dispatched, and delivered.

Please review the following shipping guidelines before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Our regular processing days are Monday through Friday, excluding applicable public holidays.

Order processing may include:

  • Reviewing order and payment details.
  • Confirming product availability.
  • Preparing ordered products.
  • Packaging products for shipment.
  • Arranging dispatch with a shipping provider.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of increased order volume or exceptional circumstances, additional processing time may be required.

If a significant processing delay affects your order, we will make reasonable efforts to provide an update.

2. Estimated Shipping Time

Our estimated standard delivery time is 7–15 business days after dispatch.

This estimated delivery period does not include the initial order processing time of 1–3 business days.

Actual delivery times may vary depending on the shipping destination, carrier operations, customs procedures, transportation conditions, and other circumstances beyond our reasonable control.

Delivery estimates are provided for guidance and do not represent a guaranteed arrival date.

3. Shipping Rates

For eligible orders and supported delivery destinations, our standard shipping rates are:

Order Value Standard Shipping Fee
Below US$39.99 US$12.99
US$39.99 and above Free Standard Shipping

The applicable shipping charges and available delivery options will be displayed during checkout before payment is completed.

Free shipping eligibility is determined by the qualifying order value shown at checkout. Discounts or other adjustments may affect eligibility.

Shipping availability and delivery options may vary depending on the destination.

Please review the final shipping information displayed at checkout before completing your purchase.

4. Order Confirmation and Tracking

After successfully placing an order, you should receive an order confirmation email containing the relevant purchase details.

Once your order has been dispatched, shipping or tracking information will be provided when available.

Tracking updates may take some time to appear after the shipping provider receives the package.

If you need assistance with your order status or tracking information, please contact our customer support team.

Email: [email protected]

Please include your order number when requesting a shipping update.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review the following information carefully:

  • Recipient name.
  • Street address and building details.
  • City and postal code, where applicable.
  • Country or delivery region.
  • Contact telephone number.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before dispatch, but address changes cannot be guaranteed once an order has entered the shipping process.

Incorrect or incomplete shipping information may result in delays or unsuccessful delivery attempts.

Any additional delivery arrangements or charges caused by an address issue will be reviewed based on the specific circumstances and applicable consumer rights.

6. Shipping Delays

Although we aim to meet our estimated shipping times, delays may occasionally occur.

Possible causes include:

  • Transportation disruptions.
  • Adverse weather conditions.
  • Customs inspections or processing.
  • Public holidays.
  • High shipping volumes.
  • Carrier service interruptions.
  • Incorrect or incomplete delivery information.
  • Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available shipping information and assist with the next appropriate steps.

7. Lost or Missing Packages

If your package appears to be lost or has not arrived despite a delivery notification, please contact us for assistance.

Please provide:

  • Your order number.
  • Available tracking information.
  • A brief description of the issue.

We will review the available information and, where appropriate, coordinate with the shipping provider.

If a package is confirmed lost during shipment, we will work with the customer to arrange an appropriate resolution, which may include a replacement or refund.

Applicable consumer rights remain unaffected.

8. Damaged Packages or Products

Please inspect your package and ordered products after delivery.

If an item arrives damaged or a cleaning set contains broken or missing components, please contact us as soon as reasonably possible.

When reporting an issue, please include:

  • Your order number.
  • A description of the damage or missing items.
  • Photographs of the affected products or packaging, where available.

We will review the circumstances and provide an appropriate resolution consistent with our Return & Refund Policy and applicable consumer rights.

9. Customs and Import Requirements

Depending on the shipping destination, orders may be subject to customs procedures, import requirements, or applicable taxes and duties.

The treatment of such charges will depend on applicable requirements and the purchasing conditions disclosed at checkout.

Customs procedures may sometimes affect the estimated delivery time.

If you have questions about shipping to your destination, please contact us before placing your order.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will review whether the request can be completed before the order is processed or dispatched.

Once an order has shipped, changes or cancellations may no longer be possible.

For information about eligible returns after delivery, please review our Return & Refund Policy.

11. Customer Support

If you have questions about shipping costs, order processing, delivery estimates, tracking information, or an existing order, please contact us.

Email: [email protected]

Phone: +852 6472 8359

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Information

Pexloria is owned and operated by HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED .

We operate an online retail store at https://pexloria.com/ , offering practical household cleaning products, including bathroom and floor cleaning tools, kitchen brushes, scrubbers, and cleaning cloths.

  • BRAND: Pexloria
  • LEGAL COMPANY NAME: HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED
  • OWNER / REPRESENTATIVE: Wang Zhongyan
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
  • WEBSITE: https://pexloria.com/
  • BUSINESS ADDRESS: ROOM 1009 10/F FRONT BLOCK MING SANG INDUSTRIAL BUILDING 19 HING YIP STREET KWUN TONG KL
  • Customer Support Phone: +852 6472 8359